The traditional Oriental rug business model is dead.

Why?

The Oriental rug business was unique among retail strategies. No other consumer product was sold as durable art works that enhanced the home, gave comfort and had a considerable opportunity to appreciate in value. It was a very good business model, both for the dealers and for consumers. But, like anything in American business, what seems ‘good’ can always be made ‘better’. So, as consumer demand became predictable, rug importers began stocking rugs in standardized colors and patterns. Soon, the ‘program’ rug business erupted. Once the veil of ‘one of a kind work of art’ aura had been pierced the rug became a home goods commodity just like sofas, tables and lamps. Now the rug had to go with the drapes and consumers could finally pick their wall paint colors first!

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Up until the late 20th century American rug stores were a sea of ‘one of a kind’ rugs.

Think about that. By allowing consumers to select the rug’s colors, its design and also to have it available in the perfect size the entire Oriental rug business model came undone. The rug business had always been based on trust in the dealer. The consumer would go to a store or two that had a good reputation and pick the best rug that they could from among that seller’s selection. The seller’s selection was in fact the very starting point of his reputation. In those days, you didn’t get a chance to build your brand for quality and service unless you satisfied some consumers with your store’s choice of rug color and design. Selection was the creation of trust!

We’ve commoditized the ‘artistry’ out of our business. In the late 1970’s a small number of US rug importers began to commission oriental rug production overseas in the most popular colors and designs, selling them alongside their ‘one of a kind’ rugs. The program rug business was born. In fact, this same evolution had begun a number of times in recent rug history, but never became so widespread. In the 1880’s English merchants like Zeigler & Co. commissioned standardized rugs and between the 20th century’s World Wars by New York importing houses like K.S Taushandjian built up  stocks of ‘American’ Sarouk rugs, (later stripping and painting many of them other colors when demand dropped off.  See Jacobsen Rugs for details).   However, by 1980, the industrial revolution had extended to the weaving countries offering better jobs to onetime hand weavers and, more importantly, new methods of production were available. Since an interior designer could now get the same rug again and again their interest in studying rugs diminished.  The consumer could now get whatever they wanted.   And, with a designer’s input less important, the situation invited variations on the programmed rug theme.

 

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Three stages of the American Sarouk. L to R, original shade, when stripped and as painted

First, Wilton woven replicas exploded onto the scene in the 1980’s then, by the late 1990’s, less expensive tufted versions began to take over the rug market.  Now a commodity, fashion ruled that red/ blue oriental design had become too common.  For designers and consumers with style, it was time for a change.  It affected all Orientals, across all the price points.  First, color went out of the rugs and, then, the design drifted away.   Nepal’s production, now available after Europeans tired of traditional Tibetan design, filled the void at the upper price points, Indo-Tibetan at the middle and, (yes), even cheaper tufted constructions at the low end.   With these lower rug prices, consumers could afford to experiment and they found that they could change their look every couple of years and not have to write off nearly as significant a purchase as they would have in years prior.  Lower price points also allowed new segments of consumers to buy rugs who, years ago, couldn’t have afforded them.   The internet expanded the consumer’s ability to see many more designs and colors as innovative new retail channels appeared to fill  the demand.

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Three most common rug making techniques. L to R: Hand knot, Wilton weave and gun tufted

But, for rug dealers that strived to maintain the ‘trusted’ local rug dealer business model the ‘have it your way’ rug business of today had an even more treacherous impact on their businesses.   The designer and consumer, so often able to get the rug they desired, now no longer had to compromise their expectations.   Higher end consumers are more swayed by current fashion trends than the vast middle and a dealer having or finding the rug that realizes the five necessary purchase criteria is often impossible.  Considering  antique and other one of a kind rugs these parameters are now:  1) having all the right colors, 2) in an acceptable pattern, 3 ) at the proper size, 4) in good condition and 5) with a satisfactory price.  If seems if you have the first four, the fifth is not a problem.  But, without concessions, having those four is very difficult.

While custom ordering a rug is an option many clients, even interior designers, are reluctant to take a chance on the final result delivered many months later.  Not willing to concede on their expectations, as would have seemed reasonable in a more artistic pursuit, the consumer purchases a ‘program’ rug that lets them balance these purchase criteria.   Fine rugs, whether or not they are Orientals, once purchased like ‘art’ have become just another ‘furnishing’.

It is still a good business for many of the dealers and for their vendors, but it is truly a different business.  During the past five years it had become painfully evident that, as dealers, we must continue to react and evolve.   There is no standard rug retail business model any longer, in fact, evolving along with the consumer ‘IS’ the new model.

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8 comments on “How we killed the Oriental rug business

  1. George Melton

    Hi Rob! Great points and I see it happening here in Afghanistan just as you describe. It feels like it’s economic imperialism. Rather than appreciate the value of this unique culture for what it is, we’ve driven it into the position of just another cheap commodity.
    Great blog, Rob.

  2. Rob Leahy

    Thanks for the compliment! Did you search ‘george melton’ on my blog? You are in here twice; one with a really nice picture.

  3. Patrick

    I agree with the changing environment but most rug retailers have not moved quickly enough to take advantage of their marketability. In good times you should advertise and in bad times you must advertise. I would like to get your thoughts on a formula created to provide long term growth based on numerous factors.

  4. Patrick

    Corrected email.

  5. Kevin Kluth

    Excellent post! Very informative. I appreciated the pictures showing the stages of stripping/painting Sarouks.

  6. Victor

    Very interesting, i have seeing the change very difficult to keepp up and compit, furniture stores, on line market 1000 page catalogs. +

  7. Dave Weidlich

    So sad. Many of my customers have oriental rugs that were handed down to them and they treat them with great care. Some traveled or lived in Asia and personally picked their rug, so the rug reminds them of the people they met and hold dear.
    Do you have a recommended method for cleaning Oriental Rugs?
    I use the Host Dry Extraction method. There’s a demo video on my website. http://www.advanceddry.com/how-we-clean-your-carpet/
    Thanks.
    Dave

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